Cancellation and Refund Policy

About this policy

This policy applies to orders placed on this website with Demo Kitchen (fictional business), trading as Demo Kitchen ("we", "us"). Our food is made fresh to order, so cancellations are limited as described below.

Cancelling an order

You can cancel an order only before the kitchen starts preparing your order.

There is no cancel button on this website. To cancel, call Demo Kitchen on +91 20 0000 0000 straight away and quote your order number. Our staff will confirm whether the order can still be cancelled.

When you get a refund

You will get a refund of the amount you paid in these cases:

You cancelled before the kitchen starts preparing your order, and our staff confirmed the cancellation.

We could not fulfil your order, or an item you ordered was unavailable or wrong.

You were charged more than once for the same order, or money was taken but your order was not confirmed.

When you do not get a refund

We cannot refund an order if you change your mind after preparation has started, or if you do not collect it. We do not give cash refunds.

How refunds are paid

Refunds go back to the payment method you used, through Razorpay. We do not refund in cash or to a different account.

Once a refund has been issued, it should reach your account in 5 to 7 business days, depending on your bank. The order page shows that a refund is being arranged until the refund is processed.

Money taken but no order

If money left your account but your order does not show as Paid, do not pay again. A payment that reaches us late, or twice, is flagged for our staff, who will either prepare the order or refund you.

To check, call +91 20 0000 0000 or write to hello@demokitchen.example with the payment reference from your bank or Razorpay message and the time of payment.

Contact

You can reach Demo Kitchen at +91 20 0000 0000 or hello@demokitchen.example, or visit us at Shop 4, Example Arcade, Baner Road, Baner, Pune 411045.

If you have a complaint, write to or call our grievance contact, The Manager, at hello@demokitchen.example or +91 20 0000 0000. We will reply as soon as we reasonably can.